Refund policy
Return Policy
At Essence Herbs, your satisfaction is our top priority. If you need to return a product, please make sure the following conditions are met:
- The product must be unopened, unused, and in its original condition and packaging.
- Return requests must be submitted within 30 days of the delivery date.
- For returns initiated for personal reasons (not due to product defect or fulfillment error), customers are responsible for all return shipping costs.
To initiate a return, please contact our support team at:
📧 support@myessenceherbs.com
Refund Policy
Our products are carefully crafted to support your wellness journey. If you do not experience the expected benefits within 60 days, you may be eligible for a refund under the following terms:
- Refund requests must be submitted within 60 days of the delivery date.
- Refunds cannot be issued for taste preferences, as taste is subjective and does not reflect product effectiveness.
- This refund policy is limited to a one-time use per customer and applies to one product per order.
If you're not seeing the results you're hoping for, please reach out — we're here to help you along the way!
Subscription Cancellation Policy
Subscription cancellation policy is once the reoccurring order has been placed. It can’t be canceled, but any further orders will be once requested.
Also minimum one reoccurring order is required once subscribed because of all the discount advantages and free shipping advantages.
Need Help Right Away?
(Monday to Friday, 9 AM to 5 PM EST)
💬 Live Chat Support
Connect with our customer care team in real-time using the Live Chat feature on our website. Simply click the chat icon at the bottom corner of your screen to start a conversation.
📧 Email Support
Prefer to email us directly? Contact us at support@myessenceherbs.com
We’re happy and ready to assist you.